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Publication - Ms Anna Marriott

    Reasonable adjustments are key to safety, effectiveness and patient experience

    Citation

    Heslop, P, Hoghton, MA & Marriott, AM, 2014, ‘Reasonable adjustments are key to safety, effectiveness and patient experience’. British Journal of Psychiatry.

    Abstract

    We support the views of Tuffrey-Wijne and Hollins (Preventing 'deaths by indifference: identification of reasonable adjustments is key) and their argument for the NHS to take an organisational approach to embed documentation and provision of reasonable adjustments for those with 'protected' characteristics under the Equalities Act 2010.

    Lord Darzi (Department of Health 2008) defined quality for the NHS as comprising three dimensions: safety, effectiveness and patient-experience. The provision of reasonable adjustments is central to each of these dimensions.

    Full details in the University publications repository