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Publication - Mr Chris Fitch

    Vulnerability, mental health, and the energy sector

    A guide to help identify and support consumers

    Citation

    Ramone, M, Fitch, C, Wilson, MV, Trend, C & Evans, J, 2017, ‘Vulnerability, mental health, and the energy sector: A guide to help identify and support consumers’. Money Advice Trust

    Abstract

    This guide aims to help gas and electricity suppliers to better identify, understand, and support consumers who are in vulnerable situations.

    It provides practical tools which can be used with consumers in a range of vulnerable situations.

    It also offers specific guidance on helping consumers with mental health problems, or with mental capacity limitations.

    Full details in the University publications repository