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Publication - Mr Chris Fitch

    Vulnerability: a guide for lending

    Citation

    Fitch, C, Evans, J, Trend, C & Farmer, T, 2017, ‘Vulnerability: a guide for lending’. Personal Finance Research Centre, University of Bristol

    Abstract

    This guide provides lenders with a renewed focus, new insights, and new tools for working with customers in vulnerable situations.

    It is the second guide from research funded by the Finance & Leasing Association and The UK Cards Association. It brings together new survey data collected from 1,666 staff who directly take customer credit applications in a representative sample of UK lenders.

    Endorsed by the key industry associations, the guide aims to help lenders better identify and support customers in vulnerable situations during such credit applications.

    Full details in the University publications repository