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Publication - Mr Chris Fitch

    Vulnerability: a guide for debt collection

    21 questions, 21 steps


    Fitch, C, Evans, J & Trend, C, 2017, ‘Vulnerability: a guide for debt collection: 21 questions, 21 steps’. Personal Finance Research Centre, University of Bristol


    This guide is the first published report based on new research conducted by the University of Bristol in 2016. It provides new data, new insights and new recommendations for organisations working with indebted customers in vulnerable situations.

    Full details in the University publications repository